Reference

shoptoto Terms & Conditions: What You Agree To

The shoptoto Terms & Conditions set out exactly what you can expect from us and what we ask of you when you open and use your account.

Account eligibility depends on local lawDANA, OVO, GoPay, QRIS coveredClear dispute & closure steps24-hour support accessIndonesian bank transfer rules included
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shoptoto shoptoto Terms & Conditions: What You Agree To
TERMS CONTACT PATHS

Reach Us When a Policy Question Stalls Your Account

If a clause in these Terms & Conditions is unclear, or if your account access has been restricted due to an eligibility check, our support team is reachable around the clock.

Live Chat Available 24 hours a day from the cashier page; our agents handle account-eligibility and payment-clause questions directly with your account ID on screen.
Email Support Send your terms or account-status query by email with your registered phone number in the subject line; we aim to respond within two hours.
WhatsApp Our WhatsApp channel handles payment receipt checks, account-closure requests and terms clarifications — monitored closely during Indonesian business hours.
ACCOUNT SECURITY & DATA

How We Handle Your Data Under These Terms

These Terms & Conditions define how shoptoto collects, stores and uses the personal data tied to your account — including your phone number, payment-method tokens for OVO and GoPay, and transaction history.

Data Collection Scope

We collect only the data needed to verify your identity, process DANA or QRIS transactions and maintain your account log. No additional profiling is carried out beyond these stated purposes.

Cookie Policy

Our site uses session cookies to keep you logged in across pages and functional cookies to remember your preferred payment method — OVO, GoPay or bank transfer — between visits.

Account Security

Phone verification is required before any withdrawal is processed. If we detect unusual login behaviour, your account is flagged and you will be contacted through your registered number before access is restored.

Data Retention

Transaction records and account data are retained for the period required under applicable law. Once that period lapses, data is deleted unless an active dispute requires us to hold it longer.

Data Access Requests

You can request a full export of your account data at any time via live chat or email. We process these requests within five business days and deliver them to your registered contact.

Account Closure

To close your account under these Terms & Conditions, contact us through live chat with your registered phone number. Any pending DANA or bank-transfer withdrawal will be processed before closure is finalised.

Terms & Conditions Questions We Hear Most

The questions below cover the Terms & Conditions points that come up most often — from account eligibility and payment rules to data rights and how to dispute a transaction. If your question is not here, our live chat team can pull up the relevant clause while you wait.

Eligibility to hold an account depends on local law. Where local law permits, you may open one account per person. We verify this through phone number confirmation during the account activation step.

Yes. The payment clause covers DANA, OVO, GoPay and QRIS deposits along with bank transfer via BCA, BRI, Mandiri and BNI. Each method has its own transaction-limit row in the cashier section of the terms.

We can suspend access if your account does not meet eligibility requirements or if unusual activity is detected. We will notify you via your registered phone number before any permanent action is taken.

Raise a dispute through live chat or email within 14 days of the transaction date. Include your account ID and the payment reference shown in your DANA, OVO or bank statement for fastest resolution.

You may request a copy of your stored data, correct inaccurate records or ask for account closure at any time. We process data-access requests within five business days via the email channel.

We update the Terms & Conditions when necessary and notify you through a banner on the lobby page and a message to your registered contact. Continued use of the account after notice counts as acceptance.

The full text is available at shoptoto.best/terms-conditions/ and linked in the footer of every page. You can also request a plain-text copy through the live chat or email support channel.

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